Overview
The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we’re not on your bucket list already, you should make some space on it.
The Grand is at the centre of a thousand tales, the location of a million memories and a champion for all things Brighton & Hove. We are fizzing with anticipation and excitement for the next stage of our own journey…Is it time to start the next chapter in yours?
Don’t let the exciting opportunity to join our #exceptionalteam in the role of Receptionist pass you by. We’re progressive, independent, and free-spirited – it’s just the fabric of the building that’s historic, not our approach to business! If you’re looking for the #bestplacetowork, look no further!
This Role Includes
We are currently recruiting for both full and part time Receptionists to join our highly successful and award-winning team.
As a front line team member, you’ll be a key contributor to the hotel’s success – responsible for greeting all guests on arrival and ensure that their experience at the hotel is evoked with excitement making them feel welcome, comfortable and at ease.
In return for your passion and commitment, we offer a great package including complimentary gym facilities, hotel recognition scheme and incentive programme (including cinema tickets, free dinner & afternoon tea, cash rewards), discounted use of hotel facilities, workplace pension & life assurance, employee assistance programme, and a high street, local attraction & retail perks and discount programme.
We strive to create an individual and personal experience for all our guests by delivering Exceptional Hospitality, so individuals with engaging personalities, who recognise the detail and demonstrate a ‘can-do’ attitude, are a perfect match for us. The ideal applicant will be an enthusiastic team player with examples of exceptional customer service, communication and excellent organisational skills. You will have at least one year’s experience within a similar quality hotel environment – experience of Opera is an advantage but not essential.
Skills Required
The key responsibilities of the role include:
Greeting all guests on arrival and ensure that their experience at the hotel is evoked with excitement and that check in is accessible and makes them feel welcome, comfortable and at ease by having fantastic communication and being confident.
Maximising hotel room sales and occupancy by having knowledge of daily room rates and room availability and to offer upgrades on arrival when available and maximising revenue through the upselling of other services such as afternoon tea, dinner, champagne or celebration packs.
Dealing with guest requests and concerns professionally and effectively.
Maintaining relationships with other key departments such as the reservations, concierge, maintenance and Housekeeping teams, ensuring that effective communication is built up to maximise the guest experience.
If you are keen to progress your career in customer service or hotels and this is a challenge that excites you, then apply now – this IS a step worth taking.
